14-Day Satisfaction Guarantee
At fashionreps, we are committed to providing high-quality luxury-inspired fashion products with attention to detail and craftsmanship. Your satisfaction matters to us. If you are not fully satisfied with your purchase, we offer a 14-day return policy under the conditions outlined below.
Eligibility for Returns
To qualify for a return or refund, the item must meet all of the following requirements:
✔ Unworn & Unused – The item must be in original condition, with no signs of wear, washing, stains, odors, or damage
✔ Original Packaging – All original packaging, tags, dust bags, and accessories must be included
✔ Proof of Purchase – A valid order receipt or confirmation email is required
Acceptable Reasons for Returns
Returns are accepted only in the following situations:
🔹 Damaged or Defective Item – The item arrives damaged, defective, or significantly different from the product description
🔹 Incorrect Item Received – You receive the wrong size, color, model, or style compared to your order
Because fashionreps provides real product photos and detailed descriptions for all items, returns due to change of mind, sizing preference, or personal taste are not accepted. Exceptional cases may be reviewed at our discretion.
Refund Process
1️⃣ Inspection Upon Receipt
Returned items are inspected by our quality control team upon arrival
2️⃣ Approval Notification
You will be notified by email once the inspection is completed
3️⃣ Refund Issued
Approved refunds will be processed to the original payment method within 3–7 business days, depending on your payment provider or bank
Shipping Costs for Returns
🚚 Return Shipping – Customers are responsible for return shipping costs
🚛 Exchange Shipping – If an exchange is approved, fashionreps will cover the shipping cost of the replacement item
How to Initiate a Return
📧 Contact Our Support Team – Reach out via email or through the contact page on fashionreps
🔹 Provide Order Details – Include your order number, reason for return, and clear photos if applicable
📦 Follow Instructions – Our support team will guide you through the return process step by step
Important Payment Notes
🔸 Contact Us First
Please contact our customer support team before opening any payment dispute or chargeback so we can resolve the issue efficiently
🔸 Order Description
For payment processing purposes, please describe your purchase as “fashion products,” “designer-style items,” or “luxury-inspired goods”
Our Commitment to You
At fashionreps, we aim to offer premium-quality luxury-inspired fashion at accessible prices, supported by transparent policies and responsive customer service. If you have any questions, our support team is always ready to assist.
Thank you for choosing fashionreps — where style inspiration meets exceptional value.